Reference

How 2xvideo Protects Your Account Data

This page sets out what account and payment information 2xvideo collects when you deposit through bKash, Nagad or Rocket, and how we keep that data secure.

Account DatabKash & Nagad HandlingCookie NoticeData Requests
2xvideo How 2xvideo Protects Your Account Data
REACH OUR TEAM

Contact Us About Your Data

If you have a question about what we store against your account, the fastest path is the same support channel you'd use for a deposit or withdrawal issue. We keep this simple: one dashboard, one ticket system, no separate portal to hunt for.

Live Chat Support Ask about your account data, cookie settings or a specific bKash, Nagad or Rocket transaction record through live chat inside your account dashboard.
Email Requests Send a written request if you want a copy of your stored account data or need a correction made to your registered wallet details.
Account Help Desk Raise a ticket from your account settings page when you want to know what information we hold against your Rocket or Nagad wallet.
DATA & ACCOUNT SAFETY

How We Handle Your Information

Handling your data well means more than a policy page — it shows up in how we store wallet references, run session cookies and review account activity. Here's the practical side of what happens behind your account once you've deposited or logged in from a new device.

Payment Data Handling

We store only the wallet reference and confirmation details needed to match your bKash, Nagad or Rocket transfer to your account, not your wallet PIN.

Cookies On 2xvideo

Session cookies keep you logged in and remember your payment preference; we don't run third-party ad-tracking cookies across the lobby.

Account Security Checks

We monitor login patterns and device signals to flag unusual account access, separate from the payment verification checks used for withdrawals.

Data Retention & Requests

Transaction and account records are kept as long as needed for dispute handling; you can request a review or removal through account support.

Privacy Policy Questions Answered

Here are the questions we hear most often when you're checking what happens to your data before making a bKash, Nagad or Rocket deposit.

We collect your registered mobile number, wallet reference and transaction confirmation from bKash, Nagad or Rocket so the deposit matches your account wallet correctly.

We don't sell account or payment data to outside marketers; access is limited to the teams handling payment verification and account support.

We keep transaction and account records for as long as needed for dispute handling and standard payment recordkeeping, then review them for removal.

Yes, you can send a request through account support; we'll review what can be removed while keeping records required for transaction disputes.

How this policy applies depends on your local law and eligible region, since availability of our services can differ from one area to another.

We use session cookies mainly to keep you logged in and remember payment preferences, not for third-party advertising tracking.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.