Reference

Terms and Conditions for Using 2xvideo

These terms set out what you agree to when you open an account and use our platform. Access and eligibility depend on your local law and the regions where 2xvideo operates — read through before you get started.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredUpdates notified via account
2xvideo Terms and Conditions for Using 2xvideo
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security is handled at both the login and transaction level. We use SSL encryption across the platform so data moving between your device and our servers stays protected. When you log in from a new device, an OTP is sent to your registered mobile number — you need to confirm that before access is granted. This step applies whether you are on mobile or desktop.

Data Retention

We hold your account data for as long as your account is active and for the period required under applicable law after closure. You can request details about what we hold by contacting support from your registered email.

Cookie Use

We use cookies to keep your session active and to remember your wallet preference — bKash, Nagad, or Rocket — so you do not re-enter it each visit. You can manage cookie settings in your browser at any time.

Account Changes

To update your registered mobile number or email address, submit a request through live chat with identity confirmation. We verify the change before applying it to prevent unauthorised account edits.

Who to Contact

For data-related requests — what we hold, correction of details, or account closure — email our support team directly from your registered address. We aim to acknowledge requests within a reasonable timeframe.

TERMS CONTACT

Reach Us About These Terms

If anything in these terms is unclear or you have a question about how they apply to your account, our support team can help. Queries about account access, deposit disputes, or withdrawal holds are handled through the same channels — pick whichever works for you right now.

Live Chat Open the chat widget from your account dashboard. Available during standard support hours for account and terms queries, including deposit and withdrawal questions via bKash or Nagad.
Email Support Send your question to our support address from your registered email. Include your account reference so we can match your query to your profile and respond accurately.
Help Centre Our help centre covers common questions about account terms, wallet verification steps, and what to do if a Rocket or bKash transaction does not reflect in your balance.

Common Questions About These Terms

Here are the questions we hear most often about how these terms apply to accounts, deposits, and eligibility on 2xvideo.

These terms apply to anyone who opens an account on 2xvideo. Access is subject to your local law and the eligible regions where we operate — if local regulation restricts use, these terms do not override that.

First check that the transaction completed on the bKash side. If the payment shows as sent but your 2xvideo balance has not updated, contact us via live chat with the transaction reference and we will investigate.

We update terms when services or regulations change, and we notify you through your registered account before changes take effect. Continuing to use the platform after that notice means you accept the updated terms.

Contact our support team through live chat or email from your registered address and request account closure. Any remaining balance will go through the standard withdrawal verification before being released to your Nagad, bKash, or Rocket wallet.

We match your registered name and mobile number against the wallet details you use for deposits and withdrawals. For bKash, Nagad, and Rocket, the wallet must be registered in your name to pass verification.

Send a request from your registered email address to our support team. We will confirm what data we hold on your account and provide it within a reasonable timeframe as required under applicable law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.